A few months ago, we raved about new central London kosher restaurant Zvika for its authentic Jewish deli menu and quality of food, now, Zvika has new management and been renamed The New York Deli.
Keeping the same menu and still under Sephardi supervision but adding a range of Indian dishes, the deli, just off Oxford Street in the West End offers a fantastic selection of delights to eat.
Recently we visited to see if things had changed and also to sample the new Indian menu.
First impressions count. We found ourselves a table on the first floor and waited to be served. With only one waiter on the floor, service was slow to start and throughout our experience.
Our choice of starter, matzo ball soup at £4.95 proved to be elusive. According to the waiter, they had run out of matzo balls. Under our breaths, we found it hard to understand how a staple of Jewish cooking could be unavailable given that this is something people order all the time. Once we got over the shock and realisation that if you order a starter, it could take ages to arrive, it was far better to go straight for the main course.
In our case, it was Indian we wanted and decided on boneless chicken curry at £12.95. Described as coming with rice, salad, hummus and chips, when it eventually arrived 20 minutes after ordering, it came with just the rice. With time not on our side, we decided not to make an issue of it and just eat the chicken and rice.
To our surprise, the food was good. Chicken curry tasted freshly prepared, not too hot and certainly not too mild. The chicken was soft and tender and the sauce complemented it. The rice was also OK, but where was our other side dishes as described on the menu?
But while the food is good, the service is inexcusable. We noticed around us other guests waiting ages for their starters as well as main courses. Under the previous management, it was noticeable that two people were waiting at a time.
If you are not in a hurry for your curry or indeed a deli sandwich, then The New York Deli is a good place to go, but if you are in a rush, then be aware that things can go very slow.
If the management address issues of service and make sure they also offer exactly what they promise on the menu, they could be onto great success, otherwise, they will get customers just the once and not again.
For more information: www.tnydeli.co.uk